Listening to your customer
And understanding their wants or needs is one of the foundations of providing a great customer experience. Sometimes this can be difficult particularly when there are large volumes of enquiries through any of your communication channels.
Conversational AI brings together the latest advancements deep learning and natural language processing to understand and assist your customer with common issues or queries. It can help you rapidly scale your communication channels by freeing up your customer success team to focus on complex issues. These channels include: